Warranty & Manuals

Our Paddleboards come with 2 year warranty and 1 year for commercial partners and schools. 

All warranty claims  to be submitted by email to us and include photos – if you are unable to provide photos, the claim process may be delayed. Once we receive your claim, our team will reach out within three (3) business days. 

Please note, the defective product must be shipped by the claimant and the warranty does not cover shipping charges and must be paid for by the claimant, please use traceable shipping method. 

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ITEMS NOT COVERED UNDER WARRANTY:

1. Cosmetic issues.

2. Boards purchased from vendors other than our website. 

3. Boards purchased in used condition

4. Change of owner, cases of reselling by original buyers. 

5. Any customer-initiated modifications to the boards. 

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INFLATABLE PADDLE BOARDS 

2 Year Manufacturer Limited Warranty on all inflatable paddle boards (iSUPs) from date of purchase. We guarantee against any abnormal defect in workmanship and materials within this period. At our sole discretion we reserve the right to either have the defective part or product professionally repaired, or replaced with an equivalent product at no cost to you. This warranty commitment does not cover claim conditions listed below.

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THIS WARRANTY Doesn’t cover below: 

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1. Damage or defects caused by impact with any materials or objects (rocks, docks, other boards, etc).

2. Damage or defects caused by use outside of it’s intended purpose.

3. Damage or defects caused by normal wear and tear.

4. Damage or defects caused by transport, loading, unloading, dropping, dragging or out of water handling. Including marks left by over tightening transport straps.

5. Damage or defects caused by heel dents also known as pressure dings.

6. Damage or defects caused by inappropriate storage in temperatures over 32°C and under 0°C.

7. Damage or defect caused by over heating as a result of exposure to direct sunlight while not in use.

8. Damage or defects caused by wave impact, shore break and/or impact with ocean/lake floor.

9. Breakage caused by falling or crashing in surf conditions. 

10. Damage or defects caused by storage of the board in closed, damp conditions (example a wet board bag).

11. Boards used in rental, commercial, or teaching environment.

12. Modified and fitted with a motor. 

13. Being towed by a boats or any other ways. 

14. Damage to fin or fin box caused by impact to the fin.

15. Unauthorised repairs or change or modification of any parts of the board. 

16. Used in excess of the recommended maximum load capacity. 

17. Damage or defect by natural events, such as floods, fire and earthquake. 

18. Not in use for prolonged period of times.

19. Loss of any parts or items. 

Please note we will require up to 30 days to repair damaged boards and we will refund/return to you on first 12 months and replace or repair thereafter. 

PADDLES

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1 Year Manufacturer Limited Warranty on all paddles from date of purchase. We guarantee against any abnormal defect in workmanship and materials within this period. At our sole discretion we reserve the right to either have the defective part or product professionally repaired, or replaced with an equivalent product at no cost to you. 

Please note we will require up to 30 days to repair damaged paddles and we will repair or replace the paddle with similar paddle or with our new range for a discounted fee. 

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Warranty doesn’t cover below:

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1. Damage or defects caused by impact with any materials or objects (rocks, board, sharp surface and sea floor etc)

2. Chips, cracks or separation of the blade due to a result of impact with any object(s).

3. Damage due to falling off the board. 

4. Paddle sinking.

5. Damage or defects caused by use outside of it’s intended purpose.

6. Damage or defects caused by transport, loading, unloading, dropping, or out of water handling.

7. Damage due to normal wear and tear.

8. Damage or defects caused by wave impact and/or impact with ocean/lake floor.

9. Improper installation of the handle.

10. Breakage or damage as a result of over extending the adjustable shaft.

11. Breakage or damage of adjustable mechanism due to improper use and/or maintenance.

12. Paddles used in rental, commercial, or teaching environment.

13. Any modifications.

14. Damage due to normal wear & tear and colour fading. 

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SUP BAGS 

1 Year Manufacturer Limited Warranty on all accessories.  We guarantee against any abnormal defect in workmanship and materials within this period. At our sole discretion we reserve the right to either have the defective part or product professionally repaired, or replaced with an equivalent product at no cost to you.

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Warranty doesn’t cover below: 

1. Fading.

2. Tears, rips or holes caused by collision or abuse

3. Zipper damage caused by misuse or improper care and maintenance.

4. Damage due to normal wear and tear.

5. Wheels broken due to improper use. 

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PUMPS 

1 Year Manufacturer Limited Warranty on all iSUP pumps from date of purchase. We guarantee against any abnormal defect in workmanship and materials within this period. At our sole discretion we reserve the right to either have the defective part or product professionally repaired, or replaced with an equivalent product at no cost to you.

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Warranty doesn’t cover below:

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1. Damage or defects due to use outside of it’s intended purpose.

2. Damage due to normal wear and tear.

3. Damage or defects by misuse and using excessive force while using the pumps.

4. Damage or defects while transporting and carrying on backpacks.

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LEASHES, SHOULDER STRAPS & QR WAIST BELT

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1 Year Manufacturer Limited Warranty on all leashes from date of purchase. We guarantee against any abnormal defect in workmanship and materials within this period. At our sole discretion we reserve the right to either have the defective part or product professionally repaired, or replaced with an equivalent product at no cost to you.

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Warranty doesn’t cover below:

1. Damage or defects due to use outside of it’s intended purpose.

2. Damage due to normal wear and tear.

3. Damage due to fin cuts.

4. SUP leashes are not covered for use in the surf zone.

5. Damage by dragging or use as anchor any other objects.

6. Improper use. 

Please note all accessories come with 12months warranty. We will refund/return on first 6months, repair and return thereafter. We will require up to 30days to repair damaged accessories. 

Orca Boards Warranty Information