Refund policy

We want our customers to shop with confidence and we will do everything from our side to make everything right and make you happy, every board and product is backed by our 28 day return policy, You have 14 days to let us know via email if you’d like to return our product and further 14 days to send it to us. 

If you are unsatisfied for any reason and you can return your board to us without any questions and issues, return your board or other item for an exchange or full refund (minus 15% restocking fees exception of defective items and not as ordered or wrong items delivered) and restocking fee only applicable for paddles & boards. 

The customer is responsible for the return shipping cost and will not be reimbursed.


To start a return, you can contact us at hello@keikoboards.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@keikoboards.com.


Please note these terms when returning an order:

  1. We will refund the full purchase price of the order minus the 15% restocking fee exception of defective items and not as ordered or wrong items delivered without any questions asked and issues plus cost of any missing parts or accessories (for boards & paddles). 

  2. All items to be unused and placed in original packaging and tags, refund will be delayed or not reimbursed if items used or without original packaging. 

  3. For paddleboards, we will not accept any return of the boards if boards were inflated.  Everything has to be exactly as you receive it from us. 

  4. Refunds will only be made in the same form as the original payment within 7 days of our receipt of a return and will depend on an inspection by our warehouse team and your card, bank providers. 

  5. Please use a return shipping method that is traceable.

  6. Unfortunately, we cannot accept returns on gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.