Shipping policy

All of our items being shipped within 1-2 working days and you should receive your order within 2-7 days, Express Shipping usually shipped next day and will be delivered to you on the following day. However we cannot guarantee this and no refund will be given. 

We have partnered with DPD and some cases ParcelForce as our shipping partners for domestic deliveries. 

​We have started to ship to the EU countries, USA and Canada. 

Simply choose your country name and shipping cost will be added automatically at the checkout. 

Delivery to the EU countries will take around 7-10 days, may take longer due to Brexit and new regulations. 

Please check with us prior if you are not sure with the shipping and any other queries and wish to place any order from outside the UK.

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Shipping Damage and Courier Issues: 

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  1. Upon on delivery, inspect the box and contents for any signs of damage in front of the driver. If you find significant damage to the contents, you have the RIGHT TO REFUSE the shipment. In this instance please write “Refused due to damage.” The shipment will be returned to us and, upon receipt of the damaged shipment, we will issue a replacement shipment.

  2. If the damage is minor and repairable you may choose to accept the shipment but you must write a description of the damage on the delivery notes and you must inform us to via email about the damage within 24 hours. This will help us to file a claim,

  3. If the driver is unwilling or unable to wait for you to inspect the shipment in their presence, please note this on the delivery receipt “Driver would not wait for the contents to be inspected, possible concealed damage.” If there is any damage to the shipping box at all, please also note this on the delivery receipt.

  4. If the shipment is signed for without any notation of damage to the contents or box, and concealed damage is discovered after unpacking and inspecting the goods further, please email pictures of the damages 24 hours of signing for the shipment. We will not be able to file a claim, however, we will work with you until you are 100% satisfied.

  5. International buyers are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world from countries to countries. 

  6. International consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. Please check with us if you need any help prior to placing any order.

  7. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.